ISSUE Monitor resolution only shows one option

[NOTE ADDED: 1/10/02 by JFB]

G4 Cube experienced a resolution problem with the Sony G520. Only one availalbe resolution, 1024×768, was appearing as an option in both the Monitors control panel and the control strip.

The problem was fixed by performing a customized installation of the Video feature of the Mac OS 9.1 software component and the ColorSync software component found on the a G4 Cube Software Install disk, apple part number 691-2988-A.

[I talked with DK this morning about the issue, who said to trash Monitors Preferences, Video Preferences, and ColorSync Preferences and do what Ive outlined above. It worked. Thanks, Dan – JFB 1/10/02]

ISSUE Keybard types funny keys

1. Check “Key Caps” (Apple Menu)

Does the keyboard appear correctly in Key Caps? Skip to step 3. If they keys in key caps are the wrong letters, you probably have selected the wrong keyboard layout.

2. Check the keyboard layout selected from the keyboard menu. The keyboard menu is the only signified by a country flag, and appears only when more than one option is specified in the Keyboard Control Panel. Switch the menu back to

3. Trash the keybaord preferences.

4. Test keybaord on another machine.

5. Test known good keyboard on problem machine.

6. Restart with “Mac OS Base” extensions.

7. Restart with extensions off.

8. Clean install.

[ADDED 1/28/02 by JFB]

ISSUE Internet Explorer 5.1 Crashes on Launch

– Internet Explorer 5.1
– Suitcase 8.2

from 1/30/02:

It appears that Internet Explorer must added to Suitcase 8.2’s excluded applications list in order to avoid a crash during launch. Joe Jakubielski writes:

“After installing Explorer 5.1 by moving the files to my hard driver per the instructions, during launch the splash screen comes up (like it is launching normally), and I am asked if I want Explorer 5.1 as my default browser – then the application disappears and I’m returned to the Finder. Nothing else happens: there are n do error messages. I tried the usual troubleshooting steps, including trashing and deleting the Internet Preferences File, but nothing helped. Finally I contacted Microsoft tech support (a paid call) and learned that my Suitcase 8.2 MenuFonts Control Panel caused a conflict and I simply needed to open that control panel and add Explorer 5.1 to the Exclude Application list. That fixed the problem.”

ISSUE Internet access troubles using AOL

aol and OS 9

If you are having troubles accessing the internet either through aol or through a browser when connected to aol with os 9 read this.

OS 9 is causing tcp/ip to retain a static ip address which is why one cannot access the internet the full solution is:

find the tcp/ip options control panel on the restore cd macintosh os 9:cd extras:network extras:ot extras:tcp/ip:tcp/ip options and put in in your system folder. Make sure all of the aol extensions are on: aol link, aollink enhanced, aol link scanner. delete the tcp/ip options, in tcp/ip set aol link enhanced, bootp server. in tcp/ip options check dont retain dhcp lease on shutdown. restart. check the system folder for garbage entry with the same icon as mactcp dnr and if you find this trash it and restart again. if this continues to come up you must reinstall the open transport part of os 9.

run aol and it should work.


ISSUE G4 Tower Audio Out

On my PowerMac G4 the audio port jack is loose, produces bad sound, or has problems making the connection to the logic board. Sometimes the sound goes in and out, makes loud buzz, or only works when I hold the Mini RCA jack in place with my hand.

Unfortunately the audio port is conneted to the logic board so the only way to replace the affected part would be to replace the logic baord.

Fortunately, you can use a hardware solution to get audio out of the machine.

we recommend cards by:

MAudio line by manufacturer Midiman
These audio cards are compatible with the design of the G4 PowerMac. If you shop for a card by a different maker, look for a card that supports Asio.

[consultation with Derek, 2/17/02]

ISSUE G4 Tower & Adaptec SCSI cards deep sleep issue

Some of the Adaptec SCSI cards won’t allow a G4 to go to sleep. As of 1/22/02, the 2906 needs a driver (software) update. The 2930 card needs an EPROM chip upgrade (you take off a chip on the card and send it back to Adaptec for a replacement). Several other cards are not compatible with deep sleep on G4s. Also, be sure to check the generation of G4 – AGP or GigE.

article number 991201-000000

Are PowerDomain SCSI cards compatible with the ‘Deep Sleep’ feature of G4 Macs?
My G4 won’t wake up from “deep sleep” power management mode when my PowerDomain SCSI card is installed. I have to force a restart on my system. Are PowerDomain SCSI cards compatible with the ‘deep sleep’ feature of G4 Macs?
This information applies to the following product(s):
– 2906 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 8945 series, 29160 series, 29160N series, 39160 series – PowerDomain PCI SCSI Card(s)
This information applies to the following Operating System(s):
– Mac OS 8.x
– Mac OS 9.x
Apple’s new PowerMac G4 and original PowerMac G4 series offers a feature called “Deep Sleep.” This feature allows the PowerMac logic board to turn off power PCI cards in order to conserve energy. To determine which G4 model you own and whether it is “Deep Sleep” compatible please see the following Apple TIL:
Power Mac G4: How to Differentiate Models Article #58418

All Adaptec PowerDomain SCSI cards are compatible with Apple’s PowerMac G4 series but some are not compatible with this new “Deep Sleep” feature. On the original G4s if your SCSI card is not compatible with this feature, Mac OS 9 will simply alert you to this fact when it is brought out of sleep mode. On the new G4s the computer will hang at a grey screen when you try to wake the system if the card is not compatible.

Please use the following chart to check the compatibility status of your Adaptec SCSI card:


Original G4
“Deep Sleep”
Compatibility Status

G4 350 Mhz, 400, 450, 500 Mhz
(single or duel processor)
with AGP Graphics Cards

Current G4
“Deep Sleep”
Compatibility Status

G4 466, 533, 677, 733, 800 or 867 Mhz
(single or duel processor)
with 133 Mhz Bus

2906 Fully compatible with driver version 1.2 * Fully compatible with driver version 1.3 *
2930 Fully compatible with version 4.2 or later of the EPROM / BIOS ** Fully compatible with version 4.3 of the EPROM / BIOS ****
29160 Has an issue when waking from sleep when a narrow device is connected internally with no 68-PIN devices attached the card. To work around this issue connect the 68-PIN terminated internal ribbon cable to either internal 68-PIN connector on the card. Not “Deep Sleep” compatible, the computer will hang at a grey screen when trying to wake it up.
We are working on an update *****
29160N Has an issue when waking from sleep when a narrow device is connected internally or externally with no 68-PIN devices attached the card. To work around this issue connect the 68-PIN terminated internal ribbon cable to the card. Not “Deep Sleep” compatible, the computer will hang at a grey screen when trying to wake it up.
We are working on an update *****
39160 Not currently compatible Not currently compatible
2940U2W Not “Deep Sleep” compatible Not “Deep Sleep” compatible
2940UW Not “Deep Sleep” compatible Not “Deep Sleep” compatible
3940UW Not “Deep Sleep” compatible Not “Deep Sleep” compatible
8945 Not “Deep Sleep” compatible Not “Deep Sleep” compatible

If you are using a compliant Adaptec SCSI card and your system crashes or freezes when waking from “Deep Sleep” mode, then most likely:

A. You have a new G4 running at 466 Mhz, 533 Mhz, 677 Mhz, 733, 800 or 867 Mhz (single or duel processor) with a 133 Mhz Bus.
B. You have a PowerDomain 29160 or 29160N with a narrow device attached. We are looking into the issue and will update this article as soon as we have more information.
C. You are running Mac OS 8.6 on your PowerMac G4. The Mac OS is supposed to check fo

ISSUE Finder works ok but machine freezes right

after an application is laucnhed

SYMPTOM Machine boots to Finder OK, but freezes right after an application is launched. It freezes consistently on launching every application. The launch of an application is signified by an expanding rectangle and the display of the Title Bar (replacing the menu bar) with the application’s name centered in the bar. The machine freezes right after this.

ANSWER: I have observed this symptom as being caused by corrupted Norton extensions. You should trash all the Norton extensions and re-install the program from CD. [added jfb 4-5-02]

ISSUE Cursor jumps around on screen when using IE

explorer; iMac
Tekserve Intake # 398759

iMac 350 mhz, Blueberry

symptom: cursor jumps around when loading a web page with IE. Also, the colors “bleed” into each other. at intake: verified; symptom is lessened when Monitors control panel is set to “Thousands” instead of “Millions of colors”

hardware replacements
611-2317 – Board, Logic – 350 mhz Version 2

Tech Notes : Replaced failed logic board.

intake: JFB
tech: DK

ISSUE Can’t send outgoing mail

If a client can receive mail but cannot send outgoing mail, you probably haven’t configured the SMTP and mail servers correctly in their e-mail application program.

Please note, most ISPs will only allow you to send mail if you are connected locally. You must use the ISP local’s mail server to do the mail sending. You can put a “reply-to” address which will appear in the recipient’s “from” field.

MAIL SERVER – checks incoming mail

usually: mail.[domain].[TLD]

where [domain].[TLD] is your mail domain server

SMPT SERVER – your local post-office

Most ISPs only let you send mail from your local post office. Common SMPT servers are:


AOL -> Does not support POP3

APPLE -> does support POP3, allowing both sending and receiving

ISSUE Bong-No Video (desktop PowerMacs through



– Date and time resets back to 1956 or 1904
– On startup, you hear a bong but get no video on the display. When you push the restart button the machine restarts, bong, and 2nd time you get video.

This is a known issue. The battery on your machine probably